Unable to load data

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Unable to load data

Postby Kire on Fri May 01, 2015 1:21 pm

Hi,

The Pulse has its data stored on a MySQL database. That database server was down for a couple of hours. But after that server was up again the Pulse server gives 'Unable to load data' messages on the Dashboard and Browse screens. However on the Administration screen I see all the projects, can trigger them, they build, etc. So the SQL connection seems to be allright.

Any idea how to fix this?

Regards,
Erik
Kire
 
Posts: 18
Joined: Tue Dec 17, 2013 6:35 pm

Re: Unable to load data

Postby jason.sankey on Sat May 02, 2015 1:20 am

Hi Erik,

Thanks for the report. If you haven't restarted the Pulse master since the database went down I would suggest giving that a try: sometimes Pulse will not recover well itself from a long database outage. If that doesn't work then often in a case like this there will be some clues in the master logs (under $PULSE_HOME/logs). It sounds like an exception is being thrown when trying to load the data, and that should be recorded in one of the pulse*.log files. If you can find a stack trace to report (via here, or even by sending the logs to support@zutubi.com) that should help get to the bottom of things.

Cheers,
Jason
jason.sankey
 
Posts: 1815
Joined: Sun Apr 30, 2006 12:26 pm

Re: Unable to load data

Postby Kire on Tue May 12, 2015 9:45 am

Hi Jason,

Inserting the dummy TEST_RESULT_SUMMARY row did the trick !

Thanx for your help!

Cheers,
Erik
Kire
 
Posts: 18
Joined: Tue Dec 17, 2013 6:35 pm

Re: Unable to load data

Postby jason.sankey on Tue May 12, 2015 9:49 am

Hi Erik,

Glad it worked, thanks for following up.

Cheers,
Jason
jason.sankey
 
Posts: 1815
Joined: Sun Apr 30, 2006 12:26 pm


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